Regardless of the fact that the hosting service supplied by the different companies is de facto identical, every provider has a personalized platform with its own modifications and ways to perform particular tasks. In this situation, a huge knowledge base will be rather useful both for persons with no past experience and for technically practiced individuals who will at some point learn how certain operations are done, but will lose some time meanwhile. The aim of such a knowledge base is to help make the hosting service fast and simple to use, saving users loads of time and effort. The result is more content clients, since they can effortlessly find the info they are looking for, and a whole lot less work for the client care team members, because usually the vast majority of the enquiries and difficulties that clients have are already listed in the knowledge base. If the articles are written well and cover more things, you will be able to get to know more not only about your account, but also about the hosting service as a whole.
Extensive Online Documentation in Semi-dedicated Hosting
We have compiled a detailed knowledge base for all our current and prospective customers, so in case you get a semi-dedicated server plan from our company, you’ll be able to find any information that you require at any time. We have an abundance of educational articles, which will help you better understand what is happening in your account – "What is PHP?" and "What are file permissions?" are only two examples. Our in-depth guides will help you do anything you need – extract files from an archive, import a database, forward a domain, etc. Also, we’ve also got troubleshooting instructions, which will allow you to discover what causes a given problem and the possible solutions for it. In case you are unable to send emails or your domain name opens a 500 Internal Server Error message, for example, you can consult our knowledge base and solve the problem right away. The articles can be accessed through any Control Panel section, as well as through the dedicated Help section.