In case you’ve ordered a hosting package and you have some enquiries with regard to a specific feature/function, or in case you’ve encountered some complication and you need support, you should be able to get in touch with the respective customer care staff. All web hosting companies use a ticketing system regardless of whether they offer other means of contacting them apart from it or not, because the quickest way to deal with an issue most often is to post a ticket. This mode of correspondence renders the replies sent by both sides easy to track and enables the customer service team members to escalate the problem in case, for example, an admin has to intervene. Most often, the ticketing system is not directly connected to the hosting space and is part of the billing account, which implies that you must have at least 2 separate accounts to touch base with the technical support team and to actually administer the hosting space. Constantly signing in and out of different accounts can often be a drag, not to mention the fact that it takes a long time for the vast majority of hosting companies to answer the ticket requests themselves.