If your hosting company supplies live chat support, you can talk to a representative in real-time and learn helpful info or get a problem resolved timely. The advantage of using chat compared to calling to consult with a live person is that you will need only a computer with Internet connection, which means that you will not pay any charges if you are in another country or state. What's more, it is easier to copy and paste information for instance domains, usernames or error messages i.e. details which are sometimes hard to provide to the other party on the telephone. The real-time chat is also a much faster way to contact your hosting provider's support crew in comparison to using a ticketing system. What's more, in case some situation needs a little more time to be dealt with, you're able to do something different while you wait for assistance on the live chat, which means that you will not lose time - something that's impossible if you're on the phone.