In case you have ever had a website hosting account before or you've dealt with any other online service, you're probably well aware from personal experience that for many things it's better to speak with a live person on the phone rather than exchange support tickets or emails. If you want to find out more about a particular service before you decide to order it or in case something small needs to be done, for example, it is really far easier and faster to get it done in real time. If you can get hold of representatives by phone, it's also very likely that you're using the services of an actual website hosting provider, not just a reseller. The type of support that you will get on the phone differs between different providers - from common matters to professional tech support. Generally the majority of suppliers will offer you pre-sales assistance and first level phone support, while more complicated technical matters are managed through email or tickets.
Phone Support in Semi-dedicated Hosting
The support services forall of the semi-dedicated server plans that we supply feature live phone support for 14 hours a day. In case you're not sure which plan is suitable for your websites, you want to learn more about a plan's specs or you need any other kind of info on our solutions, you're able to call any of the local telephone numbers that we have in the United States of America, the UK and Australia and our customer support representatives will help you. In case you already own an account, you are able to get in touch with us about sales and general matters, although we are usually able to help with a variety of technical issues as well. For strictly technical troubles you should use our integrated ticketing system where the correspondence between you and our technical support crew will be in one place, which is the better option when your trouble needs additional time to be dealt with or it needs to be escalated to our system administrators.