The presence of the customer and technical support that a website hosting company provides will tell you a lot about the services which they supply too. In case you're allowed to use just e-mail messages or tickets, you have most likely found some reseller and not the actual hosting provider. If this is the case, you'll probably have to wait for several days to have a problem resolved as your reseller may not be checking their communication on a regular basis or they may have to get in touch with the real web hosting company for further assistance. If the provider offers various means of communication with quick response time available at any moment, they're almost certainly the top provider, not just a reseller. Which means that you will reap the benefits of well-timed assistance and high quality support because they will have instant access to the servers where your account will be created. Regardless of the issue - technical or sales, it's generally better to get in touch with your hosting company directly through your favourite method of communication.
24/7 Customer Support in Semi-dedicated Hosting
Whatever the semi-dedicated server that you select, you are able to reap the benefits of our 24/7 technical support services even on public holidays. All your web sites will be available constantly and so will we. With numerous contact options, you will be able to select the optimal way to get in touch with us and find out about our solutions in case you don't have an account yet, or get assistance if you are already one of our customers. You are able to give us a call, start a chat with a live consultant, send an email or open a ticket from the Help section of the Hepsia web hosting Control Panel. The last two options have a one-hour answer time guarantee, although it rarely takes over 20 mins to get assistance whatever the nature of the problem. With our customer and technical support services, we will be there for you anytime you need us, not several days later.
24/7 Customer Support in Dedicated Web Hosting
All of the dedicated server packages that we provide include 24/7 support via numerous means of communication and with a one-hour maximum answer time guarantee. If you want to find out more about the packages or you have any kind of billing or general questions, you will be able to phone one of the local numbers that we have around the world or you could use our live chat support and talk with a live representative. For strictly tech difficulties which require the help of a technical support person or an administrator, you're able to open a support ticket from your billing Control Panel or you could send an email message, as all these channels are more appropriate to keep track of a specific issue. The reply time for them rarely exceeds half an hour, so that you can forget all about having to wait for a whole day to receive help. Our support service is available for any server-related issues, which includes the pre-installed software. When you want support for third-party applications, you can consider obtaining the Managed Services upgrade that we provide with all of the packages.