Tech Support Channels

  • 1 hour ticket response time

  • A One–Hour Ticket Response Time Guarantee

  • Each help request you submit to us will be responded to within maximum 60 minutes. In case your ticket or e–mail calls for further assistance from a sysadmin, we will without delay forward it and leave a comment to inform you that your case is being worked on. If you take advantage of our Admin Services package, all of the server management services included there will be carried out at a time of your liking.

  • Top quality support service

  • A Topflight Customer Service

  • Our help desk support team will be at your disposal 24–7 if you require help working with our Web Control Panel or with any of the apps that we have preinstalled for you on the server. What is more if you require assistance handling all the ordinary admin tasks on your dedicated server, you can check out the Admin Services package, which includes data backup disk space, weekly OS updates, troubleshooting and installation services, server monitoring and restarting services, etcetera.

  • Intuitive help center

  • A User–Friendly Help Area

  • Each Linux dedicated hosting server is equipped with our cost–free Web Control Panel, which boasts an extensive knowledgebase plus a group of instructional video tutorials. Whenever you need assistance working with the Web Control Panel, just hit the Videos or Help buttons situated in the upper right corner.