Support Channels

  • 1 hour ticket response time

  • An Easy–to–Navigate Help Center

  • You can find nearly all the answers to your questions in the user–friendly Help Center section incorporated into your Web Control Panel. It boasts an enormous knowledge base with regularly asked questions and exhaustive help articles prepared by our practiced client support staff.

  • Top quality support service

  • Video Tutorials

  • If you want to watch how a task is carried out or how a problem is sorted out, rather than just reading about it, then check out our collection of step–by–step video tutorials. They address different topics and will help you swiftly understand how to work with our Web Control Panel.

  • Intuitive help center

  • A One–Hour Response Guarantee

  • We back up our semi–dedicated servers with a 24/7 customer support service and a 60–minute response time guarantee. Our trained technical support engineers will be available day and night to reply to your questions and to troubleshoot any problem that you may come across. Simply submit a technical support request from the Help section and we’ll reply quicker than you can say Jack Robinson.