Help and Support Channels

  • 1 hour ticket response time

  • A 60–minutes Ticket Resolution Warranty

  • Each ticket that you post to our client support Department will be answered in approximately 1 hour. The general questions will be addressed as quickly as possible. Yet, if the help inquiry you have sent us requires aid from a qualified technician, we will forward the ticket to him and will let you know about the delay.

  • Top quality support service

  • Expert Client Support Service

  • We deliver 24/7 tech support by using a ultra–fast ticketing application included in your Control Panel. You could e–mail us at any time about any of the applications that come pre–configured on your virtual server, including the desired Linux OS, the server administration panel and our in–house made Web Control Panel.

  • Intuitive help center

  • A Descriptive Help Zone

  • Each section of the Web Control Panel that is included cost–free with your VPS has an incorporated articles base. You will see an assortment of detailed how–to tutorials and a number of step by step video classes that illustrate all the normal website management tasks. You can easy–access them by pressing the Help or Video buttons in the right corner of each Control Panel section.